Frequently Asked Questions

You can find the answer to these frequently asked questions below. Feel free to contact us if you have other questions.
What are E-junkie and FatFreeCartPro and why do I need them?
Do I need a PayPal account to purchase your products?
How do I upgrade to the latest version of a program?
How do I add my license information to the trial version of a program?
How do I order your software on CD-ROM?
How do I add a different search engine for external lookup?
Where can I get additional word lists?
Do I have copyright in crosswords made with Sympathy?
Why doesn't the help file appear?

What are E-junkie and FatFreeCartPro and why do I need them?

We have partnered with Tucson-based E-junkie to give you instant delivery of our products 24/7. E-junkie are not involved in taking payments, which is done through PayPal. You will be redirected to e-junkie.com when placing an order; and to fatfreecartpro.com afterwards, so you can download the software.

Back to FAQs

Do I need a PayPal account to purchase your products?

No. When you get to the PayPal login screen, you can make your purchase as a PayPal guest by clicking on the Don't have a PayPal account? link.

Back to FAQs

How do I upgrade to the latest version of a program?

Please contact us for information about upgrading.

Back to FAQs

How do I add my license information to the trial version of a program?

Our software has different, significantly reduced, downloads for the trial versions: you cannot add your license information to the trial version and turn it into the purchased version. Please contact us if you have lost your download and/or would like to upgrade to the latest version.

Back to FAQs

How do I order your software on CD-ROM?

Please contact us to discuss terms and delivery times for supplying software on CD-ROM (less than 5% of customers chose CD-ROM delivery in 2011, so this purchase option has now been removed to reduce clutter on the website).

Back to FAQs

How do I add a different search engine for external lookup?

External Lookup supports the Google™, OneLook® and Wikipedia search engines by default. To add other search engines, use the Edit|External Lookup|Setup... command to open the Lookup Methods dialog; then enter a Name: and Address: for the search engine in an unused row of the Use web search script section. The Address: setting is just the address used to access the search engine, with {entry} to indicate where the word or phrase should be inserted. For example, here is how you can search the online Oxford English Dictionary:

Name: Address:
O&xford English Dictionary http://www.oed.com:80/search?name=oed_search&id=oed_search&q={entry}

If you find a particularly useful new search engine, please contact us to let us know about it.

Back to FAQs

Where can I get additional word lists?

For a wider range of word lists, try these external sites:

Back to FAQs

Do I have copyright in crosswords made with Sympathy?

Yes. Crossword Man retains all rights to the Sympathy software, word lists, website design, etc., but any puzzle you make, even one made with the Fill functions in Sympathy, is your original puzzle and thus you have a presumptive copyright in that puzzle. Once you write the clues, the puzzle is particularly unique to you, whether you write straight "definition" clues, or more inventive "cryptic" clues.

Two notes from our Legal Department: First, a grid created solely using the Fill functions may not actually rise to the level of original creation necessary for a copyright to attach. That's not to say that Crossword Man has some rights in such a puzzle and you would not, just that it might be thought to be unoriginal and thus uncopyrightable. Put in any amount of original material (specific entries, clues, etc.), and you're sure to have an original puzzle that is presumptively copyrighted. Second, some publications will require you to sign over the all rights in the puzzle to them at the time of sale. Check the contract language carefully if you have any questions about that. Again, Crossword Man has no rights in that puzzle, so the only question would be whether the publication buys all the rights with the puzzle, or you have retained some rights to the puzzle even after publication.

Back to FAQs

Why doesn't the help file appear?

The help file may not appear if you try to run our software on Windows versions where it isn't officially supported. This is known to be an issue with Wordplay Wizard on Windows Vista, Windows 7, and Windows 8. The help file for these applications is in the older Windows Help format, which recent versions of Windows no longer support by default (see Knowledge Base article KB917607 for further details).

To see help for these applications in Windows Vista, Windows 7, and Windows 8, you can download and add the Windows Help viewer via these links:

Windows Help program for Windows Vista
Windows Help program for Windows 7
Windows Help program for Windows 8

Back to FAQs